Privacy Statement

This Privacy Policy explains how Skol collects, uses and protects personal information when you use our online casino services in Canada. We take your privacy seriously and describe below the types of data we collect, how we use it, the safeguards we apply, and your choices about your information.

Types of data we collect

Personal data

When you register an account or verify your identity we collect personal information such as your name, date of birth, address, email, phone number and government ID documents. We also keep account credentials, security questions and records of communications with our support team.

Technical data

We collect technical and device data including IP address, device identifiers, browser type, operating system, referral source and usage data. This information helps us provide a secure, mobile-friendly experience and troubleshoot issues.

Transactional data

Transactional data includes deposit and withdrawal details, payment method information, betting and game activity, bonus and loyalty records, and records of wins and losses. Some payment details may be handled directly by third-party processors.

Use of information

We use your information to create and manage your account, verify identity, process deposits and withdrawals, prevent fraud, comply with legal obligations, and provide customer support. We also use aggregated or anonymized data to analyse site performance and improve services. Where required, we will obtain consent before using your data for marketing.

Data protection practices

We protect information using technical and organisational measures such as industry-standard encryption for data in transit, access controls, staff training and secure storage. Access to personal data is limited to authorised personnel and third parties who provide services on our behalf. While we take reasonable steps to secure data, no system is completely risk-free.

Cookies and tracking technologies

We use cookies, web beacons and similar technologies to remember preferences, enable core site functionality, analyse performance and deliver relevant content. You can manage most cookie settings through your browser and some tracking preferences in your account. Disabling certain cookies may affect site functionality.

User rights

Canadian users have rights over their personal data including the right to access, correct, restrict processing and withdraw consent where applicable. You may also request portability of data we hold about you to the extent technically possible. Requests will be handled in accordance with applicable privacy laws.

Access, correction and deletion of data

To access, correct or request deletion of your data, contact us and provide enough information for us to verify your identity. We will respond to legitimate requests within a reasonable timeframe and retain only the information necessary to meet legal and operational requirements.

Information sharing and third parties

We share personal data with third-party service providers that support our operations such as payment processors, identity verification services, fraud prevention providers and analytics partners. We require these providers to protect your data and limit use to the services they supply. We may also disclose information to comply with legal obligations or to protect our rights.

Privacy policy updates

We may update this policy to reflect changes in our practices or legal requirements. Material changes will be posted on the site and where appropriate we will notify account holders. For privacy questions or requests, contact us at [email protected].