Responsible Gambling

We take responsible gambling seriously at Skol. Our priority is player safety and helping you keep play controlled and enjoyable. Below you will find the tools we offer, signs to watch for, practical tips for staying in control, and where to get professional help in Canada if you need it.

Player protection principles

We expect players to gamble within their means and we operate policies that promote safe play. Our approach focuses on prevention, transparency and quick support when issues arise. We encourage you to set limits and use the account controls available to manage your activity.

Activity-control tools

You can manage how you play using a range of built-in controls. These features are available in your account area and can be adjusted at any time or via customer support.

Deposit limits

Set daily, weekly or monthly deposit limits in CA$ amounts to control how much you add to your account. Limits can start from low amounts such as CA$10 and be increased or decreased depending on your preference. Requests to raise limits may include a short cooling-off period before they take effect.

Loss limits

Loss limits let you cap the total net losses over a chosen period. This helps prevent chasing losses and keeps play consistent with your budget.

Time limits and session reminders

Use session timers and reality checks to remind yourself how long you have been playing. You can choose regular pop-ups or automatic log-outs to enforce breaks during a session.

Account breaks and self-exclusion

If you need a break from gambling you can choose a temporary time-out or a longer self-exclusion. Time-outs are available from 24 hours up to several weeks, while self-exclusion covers longer periods such as six months or more. During exclusion, access to the account is blocked and promotional communications are paused.

Signs of problematic behaviour

Watch for warning signs such as: struggling to stick to limits, spending beyond your means, using gambling to escape worries, borrowing money to gamble, or hiding activity from family. If any of these apply, consider using our controls or seeking professional advice.

Tips for maintaining control

Set a clear budget before you play and only wager what you can afford to lose. Use deposit and loss limits, take regular breaks, avoid gambling when stressed or under the influence, and review your account history regularly to monitor spending.

Professional help and support organisations

If you or someone you care about needs support, contact a local provincial helpline or a recognised organisation such as Gambling Therapy, Gamblers Anonymous, GamCare, ConnexOntario or the Centre for Addiction and Mental Health. These organisations offer confidential advice, counselling and practical tools for safer gambling. If you are unsure where to start, check with your provincial health services for local resources.